We want you to be completely satisfied with your purchase. If, for any reason, you need to make a return, please take note of the following guidelines:
Return Window: If you wish to return an item, it must be posted back to us within 3 days of delivery or collection. This applies to all eligible online purchases, including sale items.
Return Condition: All returned items must be unworn, unused and in their original condition, with all original tags attached and intact. We reserve the right to refuse a return and withhold a refund if an item shows signs of having been worn, used or damaged. Any pre-existing defects that were disclosed and agreed upon prior to purchase will be excluded from this assessment.
Customers are responsible for the safe return of their items. We strongly recommend using Royal Mail Special Delivery or another delivery service that provides insurance covering the full value of the garment. If a returned item is lost in transit and the delivery service selected does not provide sufficient insurance, Burr Bridal will not be responsible for the loss and will be unable to issue a refund.
Refund Processing: We strive to process all refunds and exchanges within 3 business days of receiving the return at our warehouse. Please allow an additional 5 business days for the refund to reflect in your accounts.
Please note that the delivery cost for items shipped via Special Delivery is £15.50, and this amount will be deducted from your refund.
Kindly note that this returns policy exclusively applies to online purchases and does not pertain to any items bought in-store.
The return postage costs are the responsibility of the customer, and we require that returns be sent via Special Delivery, covering the goods for loss or damage. We do not offer free returns at this time.
If you have any questions or require further assistance, please do not hesitate to contact us. Your satisfaction is our priority.